SnapDoor (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information when you interact with us:

• Contact details: Name, phone number, email address, and residential or service location.

• Service details: Information about your garage door, property access, and service requirements.

• Payment details: Processed securely via third-party payment providers (we do not store credit card information).

• Website usage data: IP address, browser type, device information, and cookies for analytics and advertising purposes.

2. How We Collect Information

We collect personal information in several ways:

• Directly from you (phone, SMS/WhatsApp, email, website forms).

• When you book a service or request a quote.

• When you visit our website (cookies, analytics, tracking tools).

• From publicly available sources where permitted by law.

3. How We Use Your Information

We use your information for:

• Scheduling and providing garage door repair and maintenance services.

• Issuing invoices and processing payments.

• Responding to enquiries, complaints, or warranty requests.

• Sending service reminders, updates, or promotional offers (with opt-out available).

• Improving our website, advertising campaigns, and customer service.

4. Sharing and Disclosure

We will never sell your personal information. We may disclose it to:

• Our staff and authorised subcontractors who need it to perform services.

• Third-party providers such as payment processors, IT systems, and marketing tools (e.g., Google Ads, Meta Ads).

• Regulators or authorities if required by law.

5. Cookies and Online Advertising

Our website uses cookies and tracking technologies for analytics and advertising. This allows us to:

• Measure website traffic and performance.

• Deliver personalised ads through Google Ads and Meta Ads based on your interactions with our website.

• Track conversions from advertising campaigns.

You may manage or disable cookies through your browser settings.

6. Direct Marketing and Opt-Out

We may send you marketing communications by email, SMS/WhatsApp, or phone about our services and promotions.

• You can opt out anytime by following the instructions in the message or contacting us directly.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.

• Secure hosting and encrypted connections (SSL) are used for our website.

• Payment information is processed through secure third-party providers.

8. Access and Correction

You have the right to:

• Request access to the personal information we hold about you.

• Request correction of any inaccurate or outdated information.

Requests can be made using the contact details below.

9. International Data Transfers

Some third-party service providers (such as cloud hosting or advertising platforms) may store or process your information outside Australia. We take steps to ensure that your data is protected in line with Australian privacy standards.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

11. Contact Us

For privacy-related questions or requests, please contact:

SnapDoor
ABN 64 671 393 361
Phone: 0484 501 554
Email: contact@snapdoor.com.au
Service Area: Perth, Western Australia